As a patient, you will receive a personalised wristband for identification. Please wear the wristband during your entire stay. It serves our employees as an important control instrument for maximum safety.

Two female nursing staff at the ward base talking to an incoming male patient.

A patient in a wheelchair is pushed out of the hospital room by a nurse.

Discharge management employee hands out information material to male patient in hospital bed.

Guidelines and rules

In hospitals, the health and well-being of patients is paramount. For the benefit of all, there are a few things to consider and rules of conduct to follow.

Alcohol

The consumption of alcoholic beverages is generally not permitted in our facility. Medical consent is required for exceptions.

Cash

Please do not keep large amounts of money or valuables in your room. We accept no liability for this. However, you can use a safe for secure storage – please make this request when you are admitted. An ATM is available for cash withdrawals in the entrance area of House 2.

Complaints or requests

We do everything we can to ensure that you feel comfortable in our clinic and receive the best possible care. We are always open to your criticism, suggestions and requests. Please contact the management office on the ground floor of House 2 – or send us a message.

Send Email

Theft and loss

If you lose anything, please inform the nursing staff on duty immediately.

Drinks

Tea of your choice is provided free of charge on the ward. You will find vending machines with other hot and cold drinks on the ground floor of House 1, in the entrance hall of House 2 and on the first floor of House 3 (outpatient area).

Internet

The Wi-Fi "KHZ-Guest" is available free of charge throughout the house. Please connect to the network and confirm the terms of use via your browser in order to use the Wi-Fi. Delays may occur when using data-intensive services (streaming, online gaming, etc.).

Medication

Please inform us of any medication you regularly or recently take and any known allergies or intolerances. We ask you to bring any medication you take regularly with you.

Quiet hours

Please keep to the quiet hours after the end of the evening visiting hours.

Post

You can buy stamps and send post in the reception.

Smoking

Smoking is prohibited in the entire hospital complex. There are designated smoking areas outside – in the park by the main entrance and on the terrace of the heilBar café as well as on the terraces of the Rundbau and House 2, both on the 4th floor. Please use the ashtrays provided.

Taxi

You can order a taxi via the reception or directly from the taxi service providers.

Phone

You can use the landline telephone in your room with a valid prepaid card – please attach it to the base of the respective ward. This card must also be inserted to accept calls – otherwise the call is automatically disconnected after 20 seconds. You can obtain a free line by dialling a zero before the desired number.

You can control the TV set using the control unit on the bed. Use of the services is subject to a charge and the corresponding amount is debited daily from your prepaid card.

Leaving the hospital grounds

We ask for your understanding that you may only leave the hospital grounds during your inpatient stay with the permission of your doctor and after informing the nursing staff.

Visit

Please stay in your room during the visit. Our nursing staff will be happy to provide you with information about the exact times.

A patient room with a bed and a beautiful view over Zams and the mountain landscape.

10 safety tips

Recommendation of the “Österreichischen Plattform für Patient*innensicherheit” (Austrian Patient Safety Platform)

1. Ask questions and express concerns

It is very important that you understand your therapy, your test results and the reasons for your treatment. Ask questions until you fully understand the answers or are able to comprehend all the explanations.

2. Tell us about your habits or routine health measures

Inform the staff treating you about any medication you are taking, as well as alternative treatments, diets, dietary supplements or herbal and homeopathic remedies if you are using them. Please also let us know if you suffer from a drug allergy, a food allergy or other allergies or intolerances.

3. Take notes during your stay

Keep a diary of your experiences during your illness. It is usually helpful to write down any questions you have so that you remember to address them to the staff.

4. Four ears hear more than two

We recommend that you take a family member or a person you trust with you to a consultation with medical staff about examinations and their results or diagnoses and recommended therapies. It is an advantage if several people hear what the medical team has to say, as this reduces the risk of misunderstanding or misinterpretation.

5. You can also get support from someone you trust

If you are not able or do not feel able to have the medical consultation yourself, you are free to ask the treatment team to have this discussion with a caregiver named by you.

6. Check your personal data

Before individual examinations, procedures, therapies or medication, please check your name and date of birth with the treatment team.

7. Ask questions about the procedure for planned operations

If you have to undergo an operation, you should discuss the procedure with the surgeon beforehand. In most cases, the surgeon will mark the part of the body where the procedure is to be performed.

8. Tell us if you are in pain

It is very important that all your ailments are known – even if they are not directly related to the illness for which you are being treated.

9. Find out about your follow-up treatment before you are discharged

Ask the medical staff whether and how treatment should be continued after hospitalisation and what you should do yourself for further recovery or to maintain your health.

10. It is important that you know about your medication

Make sure that you know the names of all your medications and their effects, as well as the type and duration of their use. Keep a list and find out about possible side effects and interactions, e.g. with certain drinks or foods.

Fire protection and safety

St. Vinzenz Hospital has fire alarm systems in all buildings, with a total of 3,060 automatic fire detectors that transmit an alarm around the clock to the receptionist, the fire safety group, the control centre and the local fire department. In addition, 82 wall hydrants and 210 fire extinguishers with detailed operating instructions are installed at central locations. For maximum precaution, fire safety at Zams Hospital also includes structural measures and staff with special training.

The following points were prioritised early on in the building planning stage: Detect fires at the earliest possible stage (fire detectors) and actively combat them (staff training), suppress the fire using appropriate extinguishing techniques (extinguishing agents), thereby increasing the time window for self-rescue and rescue operations.

Two paramedics are bringing a patient to the emergency room.

Saving time means saving lives!

What to do in the event of a fire

Report suspicious perceptions such as the development of smoke, the smell of gas or burning to the staff on your ward immediately.
Keep calm in the event of a fire alarm and follow the instructions of the trained employees or the firefighting and rescue team.
Do not use elevators in case of fire!
Smoking is prohibited in all buildings: Fire doors are only effective if they are closed and remain closed in the event of a fire (this is done automatically). Wedging, tying or adjusting these doors is strictly prohibited!